AI Guardrails#
Conversational AI has transformed the way we search for information and interact with computer systems. As the technology evolves, it is essential to keep a layer of control and oversight to ensure the content generated is not only more accurate and reliable, but also compliant with internal and external policies, and governmental laws. The Squirro AI Guardrails add-on enhances Retrieval Augmented Generation (RAG) by adding a strategic framework enforcing strict guidelines for content generation.
Understanding Guardrails#
In the context of conversational AI, guardrails refer to a set of predefined technical rules, constraints, and guidelines that govern the way an AI model behaves. Most of the language models have to some extend built-in guardrailing rules already embedded in the code, but it is not possible to change or control them. Squirro provides organizations with a powerful guardrails management system, a software solution that enables the creation, management, and enforcement of guardrails that complement the ones provided by AI models.
Combined with RAG, guardrails significantly lower the probability of hallucinations, while enhancing prompts quality and precision. They transform user inputs into effective prompts by enriching them with essential context and instructions, contributing to a responsible and compliant use of AI, based on corporate policies, ethical norms, and legal mandates.
Before implementing guardrails, it is important to clearly understand what your conversational AI system is designed to do and what topics and areas it should cover. Squirro provides various sets of default guardrails you can choose to apply as is or use as a starting point to develop your specific sets of rules and constraints.
Getting started#
To activate the AI Guardrails add-on for your Squirro instance, contact Squirro Support and submit a technical support request. Once your system is ready, our solutions engineers will grant you access to the Guardrails Management System and provide assistance with the setup process to ensure a smooth integration and optimal configuration.