Privacy Layer

The widespread adoption of conversational AI systems raises concerns about data privacy. To mitigate the risks, it is essential to prevent the transfer of personally identifiable information (PII) to external IT infrastructures. The Squirro Privacy Layer add-on protects organizations by filtering out PII from the content sent to third-party language model providers.

Understanding the Privacy Layer

The privacy layer is a set of technologies and protocols designed to protect PII by removing it from the content transferred to the large language model (LLM), without impacting the quality of the response or altering the meaning of the text. That layer transforms the combined inputs from the user with the context and background information passed by the retrieval augmented generation (RAG) mechanism, into content where temporary placeholders replace PII occurrences. That process, often called de-identification or data masking, is reversible, allowing the system to restore the original PII values inside the output from the LLM.

Getting Started

To activate the Privacy Layer add-on for your Squirro instance, contact Squirro Support and submit a technical support request.